CASE STUDY
Customer Story Giovanelli
Giovanelli Fruchtimport AG works with a large grower and supplier base, managing supplier and quality management and collecting the certifications required by wholesalers and retailers right up to the grower in the field. With Simvia, they can visualise the supply chain, track producer certifications, and share them directly with customers.
Challenge
"As customer requirements, particularly those of wholesalers and retailers, are becoming stricter and certificates are required right up to the grower in the field, it is no longer possible to request certificates manually. “
Before Simvia
"Collecting documents from our growers and suppliers proved to be heavy before the introduction of Simvia. One of the biggest issues was ensuring documents were up to date and managing document requests with our large supplier base. The current way of working required us to send requests manually and keep reminding suppliers to return the documents. Maintaining an overview and ensuring that the certificates were up to date was a major challenge and required an enormous amount of time on our part. The administration of our suppliers required a full-time employee to request all certificates using the manual procedure.”
Solution
"The processes that have improved by using Simvia are mainly related to the function of being able to send automatic requests to collect documents to suppliers and growers."
"In order to satisfy our customers and provide all the necessary certifications from the producers, Simvia helps us to clearly visualise the supply chain and the producers' certifications and share them directly with customers. The normally very difficult and cloudy process of finding out all the sub-suppliers of each direct supplier and gaining an insight into the entire supply chain has now been simplified. I can now query our direct supplier's growers in Simvia and add them to my own supply chain overview. During audits and spot checks of retailers, this ensures that the required certificates are available at the right time. It is also practical to search for the GGNs of a supplier in Simvia and to be able to view the links in your own supply chain."
Result
"I can definitely recommend Simvia and give the tip to pick up the suppliers well before the introduction of the platform and to inform them about it. This enabled us to ensure better cooperation. You should take enough time to create the rules with which the system will later work and, ideally, carry out a few tests with selected suppliers. There are always a few exceptions, but once the requirement rules are in place, the platform will be a great support in day-to-day business. You just have to get started!”
They also followed to mention how the Industry would collectively benefit from implementing Simvia and drive connectivity in safe supply chains even further.
“We would also be delighted if other companies in the sector were to use Simvia, because it is simply needed. Personally, I would like to see even more networking in the sector, because everyone has the same problems with the supply chain and certificates.”
“I can say that thanks to Simvia, our new way of working has become much more time-saving - most of it works automatically and you only have to look up the document requests you receive.”
